Diagnostic Mind Diagnostic Scorecard
Scorecard #17

ITIL Process Reality

Are your ITIL processes managing your services — or managing your paperwork?

◇ 10 + 7 specialist questions ◇ 5 minutes ◇ Instant results
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Answer based on what the processes actually produce — not what they're defined to do. Most organisations claim to follow ITIL. Very few can describe what that means in operational terms. Incident management exists — as a ticket system. Change management exists — as an approval chain. Problem management exists — as a field in the ticket system that goes unused. This assessment measures the operational reality behind the ITIL vocabulary.
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Your Diagnostic Profile

Based on your responses — surface scan

This was the surface scan.

7 specialist questions that probe deeper — exposing operational patterns invisible in a surface assessment. Your score recalculates with the combined picture.