Diagnostic Mind Diagnostic Scorecard
Scorecard #12

Vendor SLA Reality

Are your vendors delivering what they promise — or just what the contract says?

◇ 10 + 7 specialist questions ◇ 5 minutes ◇ Instant results
⚖
Answer based on measured performance — not contract language. Support contracts promise response times. Whether those times are met, whether resolutions happen before your own team solves the problem, and whether the contract delivers value proportional to its cost — these are measurable questions that most organisations never ask.
Progress
0 / 10

Your Diagnostic Profile

Based on your responses — surface scan

This was the surface scan.

7 specialist questions that probe deeper — exposing operational patterns invisible in a surface assessment. Your score recalculates with the combined picture.